Frequently Asked Questions

With a disposable "PRO Tip" and gentle oscillation action, NuLIDS PRO cleans the eyelashes and removes debris from the eyelids. NuLIDS is a very convenient and comfortable way to achieve great eyelid hygiene for overall ocular wellness.

Everyone! The eyelids are known to accumulate debris from a range of environmental and other factors and are difficult to clean using traditional methods.

In most cases, you will notice a significant reduction or complete elimination of residue on and around the eyelashes after using the device for 2 minutes (1 minute per eye).

Practices can get started either by purchasing NuLIDS PRO from our medical provider website, or by by speaking with a NuLIDS practice expert at (833) 368-5437. For email, use cs@nulids.com.

Yes, discounts are available for bulk purchases of NuLIDS PRO Tips and NuLIDS PRO Gel packets.

The QuikVue Camera Adapter is a smartphone adapter designed for 10x magnification anterior segment imaging. It's a mobile tool that allows practitioners to educate patients by quickly showing them their eyelids.

The Medical Advisory Board consists of leading experts in research, education, and clinical management of ocular wellness.

It combines speed, effectiveness, patient comfort, and affordability, making it a unique tool for routine eyelid hygiene in clinical settings. The tip uses oscillation which prevents it from tugging eyelashes.

Procedures are quick and designed to be seamlessly incorporated into busy practices, taking only a few minutes per session.

Yes, the device may be used by trained technicians or staff under the guidance of an eye care professional.

Yes, there's a 60-day trial available, which includes the device along with enough PRO tips and gel for 40 uses. After 60 days, you can pay $500 to keep NuLIDS PRO or buy an additional 200 PRO procedures and keep the device for free.

After purchasing NuLIDS PRO, you will receive an email with assets that include training videos, digital assets, and ways to get into contact with us. While this content usually is sufficient to get your practice started, our US-based implementation specialists are always available for further assistance at (833) 368-5437 or cs@nulids.com!

The device should always be disinfected with an alcohol swab after each patient use. Ensure that excess liquid does not enter the device during disinfection.

It is typically a cash-pay service offered in-office, which provides additional revenue opportunities for practices.

NuLIDS Daily was designed by a corneal specialists with patient safety in mind and should not hurt. Should the patient indicate they are in pain, stop the procedure right away.

Yes! The oscillating motion of NuLIDS PRO helps prevent it from removing lash extensions. However, if a patient has not had a fill in multiple weeks, the device is likely to remove some lash extensions due to the lash adhesive wearing thin.

We certify each NuLIDS Daily device to be free from any manufacturing defects for 2 years after purchase. Please call or email us if you have any questions or if there is a problem with your device. We are available by email or phone Monday – Friday from 8am – 5pm EST. You can reach us at cs@nulids.com or at (833) 368-5437.

Please wait at least 4 weeks to use NuLIDS PRO after eye surgery.

Wait at least 3 days after getting an eyelid tattoo to use NuLIDS PRO

Do not use NuLIDS PRO during active ocular herpes.